fuji9 Privacy Policy

1 Introduction

fuji9 ("we", "us", "our", or the "Platform") operates the online casino and sports betting website located at fuji9.pro. This Privacy Policy describes how fuji9 collects, uses, stores, and protects personal information provided by players and visitors ("you" or "your") who access or use the fuji9 platform.

fuji9 is committed to protecting the privacy and personal data of all users, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh. We treat data protection as a fundamental obligation and implement appropriate technical and organisational measures to safeguard your information at every stage of processing.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming guidelines. Collectively, these documents define the contractual and operational relationship between fuji9 and its registered players.

If you have any questions or concerns about how fuji9 handles your personal data, you may contact our support team at [email protected] at any time. Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

2 Data We Collect

fuji9 collects two broad categories of personal data: information you provide directly when creating and managing your account, and information generated automatically as you use the platform. The following table summarises the specific types of data fuji9 may hold about you:

fuji9 does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming self-assessments you voluntarily submit), biometric data, or criminal records unless specifically required by applicable law or regulatory guidance.

3 How We Collect Data

fuji9 collects personal data through the following channels:

• Direct Submission: When you complete the fuji9 registration form, submit identity verification documents, contact our support team, participate in a promotion, or update your account profile.
• Automated Technologies: When you access the fuji9.pro website, our servers automatically log technical and usage data including your IP address, browser fingerprint, session duration, and pages visited. This occurs whether or not you are logged in.
• Payment Providers: When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, limited transaction data is passed to fuji9 by the payment provider's API to confirm the status and amount of the transaction. fuji9 does not receive your full mobile banking credentials.
• Game Providers: Third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe may transmit game session data to fuji9's back-end systems to facilitate accurate game history recording, wagering calculations, and responsible gaming monitoring.
• Third-Party Verification Services: Where fuji9 uses identity verification or anti-fraud service providers to validate the documents you submit during KYC checks, those providers may supply fuji9 with a verification result and risk assessment based on the document you presented.

4 How We Use Your Data

fuji9 processes personal data for the following documented purposes, each of which serves a specific operational, legal, or security need:

• Account Management: To create and maintain your fuji9 account, authenticate your identity at login, and enable access to all platform features including games, betting markets, and the cashier.
• Payment Processing: To facilitate deposits and withdrawals in Bangladeshi Taka via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records of all transactions associated with your account.
• Identity Verification (KYC): To verify that you meet the 21+ minimum age requirement and to confirm that the identity information you provided at registration is accurate, in accordance with responsible gaming and anti-fraud obligations.
• Fraud and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bot usage, and other prohibited conduct as defined in fuji9's Terms and Conditions.
• Responsible Gaming: To monitor gaming patterns that may indicate problematic gambling behaviour, to enforce deposit limits or self-exclusion requests, and to provide targeted support to players who reach out to the fuji9 responsible gaming team.
• Customer Support: To respond to your enquiries, complaints, and support requests in a timely and informed manner, using your account history and communication records where relevant.
• Platform Improvement: To analyse aggregated and anonymised usage data to identify performance issues, improve the fuji9 user interface, and optimise game selection and promotional offerings for the Bangladesh market.
• Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests from authorities, and to maintain records required under anti-money laundering and responsible gaming frameworks.
• Promotional Communications: To send you information about fuji9 bonuses, seasonal promotions (such as BPL cricket offers, Eid promotions, or Pohela Boishakh specials), and platform updates — but only where you have consented to receive such communications.

fuji9 does not use your personal data to build profiles for sale to third-party advertisers, and we do not engage in automated decision-making that produces legal or similarly significant effects without human review.

5 Legal Basis for Processing

fuji9 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing required to perform the contract between you and fuji9 — including account registration, payment processing, and game delivery — is carried out on the basis that it is necessary to fulfil our obligations to you under the Terms and Conditions.
• Legitimate Interests: Processing for fraud prevention, security monitoring, platform analytics, and responsible gaming oversight is carried out on the basis of fuji9's legitimate interests in operating a safe, fair, and sustainable platform, provided those interests are not overridden by your fundamental rights.
• Legal Obligation: Processing required to comply with applicable anti-money laundering regulations, age verification requirements, and lawful requests from competent authorities is carried out on the basis of legal obligation.
• Consent: Processing for optional promotional communications is carried out on the basis of your explicit consent, which may be withdrawn at any time by contacting [email protected] or updating your account notification preferences.

6 Data Sharing and Disclosure

fuji9 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share specific personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing protections:

• Payment Processors: bKash, Nagad, Rocket, and Upay receive the minimum data required to authorise and settle your deposit and withdrawal transactions.
• Game Technology Providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe, and other licensed game studios receive session data necessary to deliver their games and record outcomes accurately within the fuji9 platform.
• Identity Verification Providers: Third-party KYC and anti-fraud service providers may receive identity documents and associated metadata for the purpose of verifying your age and identity on behalf of fuji9.
• IT and Hosting Providers: fuji9's infrastructure and data hosting partners process technical and account data solely to maintain and deliver the platform's services.
• Legal and Regulatory Authorities: fuji9 will disclose personal data to law enforcement agencies, courts, regulatory bodies, or other competent public authorities where required to do so by applicable law, court order, or regulatory direction.
• Professional Advisers: Lawyers, auditors, and compliance consultants advising fuji9 may access limited personal data in the course of providing professional services, subject to confidentiality obligations.

All third-party service providers who process personal data on behalf of fuji9 are required to do so only in accordance with fuji9's documented instructions and to maintain appropriate technical and organisational security measures.

7 Data Retention

fuji9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law. The general retention periods applied by fuji9 are as follows:

• Active Account Data: Retained for the full duration of your registered account on fuji9, plus a minimum period of five (5) years following account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction Records: All financial transaction records — including deposits, withdrawals, and wagering history — are retained for a minimum of five (5) years from the date of the transaction.
• Identity Verification Documents: Copies of identity documents submitted during KYC verification are retained for the duration of the account plus five (5) years after closure.
• Support Communications: Customer support correspondence is retained for three (3) years from the date of the interaction, or longer if related to an unresolved complaint or legal matter.
• Technical and Usage Logs: Server logs and anonymised analytics data are retained for up to twelve (12) months in identifiable form, after which they may be retained in anonymised aggregate form indefinitely.
• Marketing Consent Records: Records of your consent to receive promotional communications are retained for the duration of your consent plus three (3) years to demonstrate compliance.

When personal data is no longer required and no legal obligation to retain it exists, fuji9 will securely delete or anonymise it so that it can no longer be associated with any individual player.

8 Data Security

fuji9 implements a layered security framework to protect personal data against unauthorised access, disclosure, alteration, and destruction. Key measures in this framework include:

• SSL/TLS Encryption: All communications between your device and fuji9.pro are encrypted using SSL/TLS protocols, preventing interception of data in transit.
• Password Hashing: fuji9 stores account passwords exclusively as salted cryptographic hashes. We never store passwords in plain text, and our support staff cannot view your password under any circumstances.
• Access Controls: Access to personal data within fuji9's internal systems is restricted on a strict need-to-know basis. Staff who require access to player data for support, fraud investigation, or compliance purposes are subject to role-based access controls and activity logging.
• Intrusion Detection: fuji9's infrastructure is monitored around the clock for suspicious access patterns, unusual login behaviour, and potential security incidents. Detected anomalies trigger an immediate internal review.
• Regular Security Reviews: fuji9 conducts periodic security assessments of its platform, infrastructure, and data handling practices to identify and remediate vulnerabilities.
• Data Breach Response: In the event of a confirmed data breach that poses a risk to the rights and freedoms of affected players, fuji9 will notify impacted users and take immediate remedial action as required by applicable data protection standards.

9 Cookies and Tracking Technologies

fuji9 uses cookies — small text files stored on your device — and similar tracking technologies to support the operation, security, and improvement of the fuji9.pro platform. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the fuji9 platform to function correctly. They manage your login session, maintain your cart and balance state, and protect against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional Cookies: These cookies remember your platform preferences — such as your preferred language setting (English), notification preferences, and last-visited game category — so that the platform can deliver a more personalised experience on return visits.
• Analytics Cookies: fuji9 uses anonymised analytics cookies to understand how players navigate the platform, which games and features are most popular, and where technical issues may occur. This data is aggregated and cannot be used to identify individual players.
• Security Cookies: These cookies support fuji9's fraud detection and responsible gaming systems by identifying unusual session patterns, multiple simultaneous logins, or other signals that may indicate account compromise or rule violations.

fuji9 does not use third-party advertising cookies or cross-site tracking technologies that share your browsing behaviour with external advertisers or data brokers.

You may control cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. Functional and analytics cookies may be disabled with no impact on core functionality, though your platform experience may be less personalised.

10 Your Privacy Rights

As a registered player on the fuji9 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected] from the email address registered to your fuji9 account. fuji9 will respond to verified requests within a reasonable period and will not charge a fee for standard requests.

• Right of Access: You have the right to request confirmation of whether fuji9 holds personal data about you and, if so, to receive a copy of that data along with an explanation of how it is being used.
• Right to Rectification: If any personal data fuji9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that fuji9 delete your personal data. Note that this right is subject to legal retention obligations — fuji9 may be required to retain certain data for anti-money laundering compliance purposes even after account closure.
• Right to Restriction: You have the right to request that fuji9 restrict the processing of your personal data in specific circumstances, for example if you contest the accuracy of the data or have objected to processing pending a review.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to fuji9 in a structured, commonly used, machine-readable format, and to request that it be transmitted directly to another platform where technically feasible.
• Right to Object: You have the right to object to fuji9 processing your personal data on the basis of legitimate interests, including for direct marketing purposes. Where an objection is raised regarding marketing, fuji9 will cease such processing immediately.
• Right to Withdraw Consent: Where fuji9 processes your data on the basis of your consent (such as for promotional email communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

fuji9 will not discriminate against any player for exercising their privacy rights. Exercising these rights will not affect your ability to use the fuji9 platform or the quality of service you receive, except where data deletion or restriction necessarily impacts account functionality.

11 Children and Minors

The fuji9 platform is strictly intended for adults aged 21 and above. fuji9 does not knowingly collect personal data from any individual under the age of 21. The registration process includes an age declaration step, and fuji9 reserves the right to request identity verification documents to confirm that a player meets the minimum age requirement at any time.

If fuji9 discovers or is notified that personal data has been collected from an individual who is under 21 years of age, the relevant account will be immediately closed, all funds will be handled in accordance with fuji9's underage gambling procedure, and all associated personal data will be securely deleted from fuji9's systems as promptly as reasonably practicable, subject to any legal retention requirements.

12 Changes to This Policy

fuji9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable law, platform operations, data processing practices, or the services offered on fuji9.pro. When material changes are made, fuji9 will notify registered players via the email address on file and will update the "Effective Date" and "Last Reviewed" fields at the top of this document.

Your continued use of the fuji9 platform following notification of a change to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Privacy Policy, you must discontinue use of the fuji9 platform and may request account closure by contacting [email protected].

fuji9 recommends that all registered players review this Privacy Policy periodically — particularly ahead of major seasonal promotions such as BPL cricket betting seasons, Eid al-Fitr, and Pohela Boishakh — to remain informed of how your personal data is managed.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fuji9 handles your personal data, please contact the fuji9 Data Support team using the details below. All privacy-related enquiries are handled with priority by our support team.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Privacy Requests: "Privacy Request — [Your Full Name]"
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response Time: fuji9 aims to acknowledge all privacy-related requests within 72 hours and to resolve standard requests within 30 days of receipt.
• Coverage: Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all of Bangladesh